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  • Contact
  • Blog
  • Informing Mobile Strategy With An In-Depth Ethnographic Approach
  • Immersing The Team In The Resort Guest Experience
  • Content Strategy Powers A Sales And Marketing-Focused Web Redesign For A Growing Startup
  • Mixed-Methods Primary Research Delivers Brand Insights
  • Uncovering Patterns Of Behavior Among Community Users
  • Global Customer Engagement Strategy Workshop
  • Visualizing The Future Of Customer Support For A Fortune 500 Technology Company
  • Mobile Renters Insurance Quote And Buy Experience
  • International Usability Testing Reveals A Need For User-Centered Design
  • Combating Housing Discrimination With Guerrilla Usability
  • Complete Web Redesign For A Major Radio Station
  • Simplifying Complex Email Subscriptions
  • Smarter 404 Pages
  • Menu

Matt Baline

Customer Experience Anthropologist
  • About
  • Contact
  • Blog
  • Informing Mobile Strategy With An In-Depth Ethnographic Approach
  • Immersing The Team In The Resort Guest Experience
  • Content Strategy Powers A Sales And Marketing-Focused Web Redesign For A Growing Startup
  • Mixed-Methods Primary Research Delivers Brand Insights
  • Uncovering Patterns Of Behavior Among Community Users
  • Global Customer Engagement Strategy Workshop
  • Visualizing The Future Of Customer Support For A Fortune 500 Technology Company
  • Mobile Renters Insurance Quote And Buy Experience
  • International Usability Testing Reveals A Need For User-Centered Design
  • Combating Housing Discrimination With Guerrilla Usability
  • Complete Web Redesign For A Major Radio Station
  • Simplifying Complex Email Subscriptions
  • Smarter 404 Pages
Copyright © 2015 MB Insight, LLC

I believe that amazing experiences are built on a deep understanding of people and what they really do.

Explore how I've built great experiences by selecting a case study from the menu or the images below.

Featured
Informing Mobile Strategy With An In-Depth Ethnographic Approach
Informing Mobile Strategy With An In-Depth Ethnographic Approach
Mobile Renters Insurance Quote And Buy Experience
Mobile Renters Insurance Quote And Buy Experience
Visualizing The Future Of Customer Support For A Fortune 500 Technology Company
Visualizing The Future Of Customer Support For A Fortune 500 Technology Company
Immersing The Team In the Resort Guest Experience
Immersing The Team In the Resort Guest Experience
Combating Housing Discrimination With Guerrilla Usability
Combating Housing Discrimination With Guerrilla Usability
Mixed-Methods Primary Research Delivers Brand Insights
Mixed-Methods Primary Research Delivers Brand Insights
Global Customer Engagement Strategy Workshop
Global Customer Engagement Strategy Workshop
Simplifying Complex Email Subscriptions
Simplifying Complex Email Subscriptions
International Usability Testing Reveals A Need For User-Centered Design
International Usability Testing Reveals A Need For User-Centered Design
Complete Web Re-Design For A Major Radio Station
Complete Web Re-Design For A Major Radio Station
Content Strategy Powers A Sales And Marketing-Focused Web Redesign For A Growing Startup
Content Strategy Powers A Sales And Marketing-Focused Web Redesign For A Growing Startup
Smarter 404 Pages
Smarter 404 Pages
Uncovering Patterns Of Behavior Among Community Users
Uncovering Patterns Of Behavior Among Community Users