When you’re designing an interface, it’s important to be sure that you’re only offering users the chance to do things they are able to do. Don’t confuse, or otherwise clutter things up with impossible options. It will only lead to frustration.
Read MoreWhat do you do when you’re facing an either/or situation and neither option suits you? One approach is to adopt “integrative thinking,” one of my favorite strategy concepts.
Read MoreA few years ago, I attended Russ Unger’s (@russu) Guerrilla Research Methods Workshop at the Big Design Conference. It was a great session and I came away with several new ideas on how to approach research and design. The idea of conducting usability testing by more or less walking up to whoever is around (guerrilla usability) was perhaps my biggest takeaway from the workshop.
Read MoreWe recently learned that Frontier Airlines is making a small, but significant, change to the times displayed on their boarding passes. As ABC News explains it, "Frontier Airlines has decided to eliminate the departure time from boarding passes, and will instead list 'boarding begins' and 'doors close' on the boarding passes." Many outlets presented this news with surprise. My initial reaction was surprise followed quickly by skepticism. Without a departure time, how will anyone know what to do when? But then I put on my designer hat and realized that I really like this design decision.
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